Court Leadership and Caseflow Management – the Practice of Performance Measurement
Our latest posting is on the caseflow management practice of performance measurement. The fundamental concept is measurement. Here court leader attention is on measuring everything possible related to caseflow actions, steps, and outcomes. The key is to track and capture data and metrics related to caseflow management activities. This can be done by manual or automated means, and should not be avoided even if current methods mean using low tech ways. Hope you enjoy this briefing.
The next posting will be the final in this series. It will address the use of performance measures mentioned in this posting – performance management!
Published by Janet G. Cornell - Court Leader Contributor and Consultant
Janet has over 35 years in court leadership including service in general and limited jurisdiction courts. She is a founding and contributing member to www.courtleader.net. She has a Masters in Public Administration from Arizona State University, Tempe, AZ, and is a Fellow of the National Center for State Courts, Institute for Court Management in Williamsburg, VA, along with certificates from the Leader Coach Institute, Scottsdale, AZ, and the Leadership Institute for Judicial Education, Memphis, TN. Currently she serves as a consultant, faculty, and author on court administration, leadership, governance, caseflow management, performance measurement, operational assessment, access for self-represented litigants, and court reengineering with projects across the US and internationally.
View all posts by Janet G. Cornell - Court Leader Contributor and Consultant
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