Fulfilling the Public’s Trust: Quality. A basic key to providing excellent public service is the quality of work. Accuracy, timeliness, and exceeding user expectations are essential measures of quality.
2020 Technology Trends, Part Two: “Smart Spaces”
The Gartner Co. published its "top 10 strategic technology trends for 2020." What are the trends and how will they affect the courts? Court leaders need to be aware of the impacts and possibilities!
2020 Technology Trends, Part One: “People Centric”
2020 Technology Trends from Gartner -- what are the first five, and how do they impact the courts?
Workplace Civility — How is Your Court Doing?
September 30, 2019 news headline: “Kansas federal judge reprimanded for sexual misconduct.”[1] The Judicial Council of the Tenth Circuit Court of Appeals issued the public reprimand (the most severe sanction it could impose) after an extensive investigation of employee complaints. Closer to home, a local court administrator was terminated recently after many years of inappropriate … Continue reading Workplace Civility — How is Your Court Doing?
Fulfilling the Public’s Trust: Teamwork & Cooperation
Teamwork and cooperation is a fundamental value of the high-performing court. Here are the key elements that should be followed to at maximize teamwork and cooperation.
Ransomware!
We must do a much better job of preventing and responding to ransomware attacks. Here are some key tips on how to do so.
Fulfilling the Public’s Trust: Accountability
Like all governmental institutions, courts are accountable to the public they serve for their performance. What is accountability? It is being responsible for the fulfillment of obligations and being called to account for actions in the discharge of duties. The work courts do to fulfill the public's high expectations in the delivery of justice is the key to public trust and confidence in the courts.
From Trust to Courage: reflections on the NACM 2019 Annual Conference
Last week I attended the annual conference of the National Association for Court Management (NACM) in Las Vegas. Once again it was a great experience, filled with wonderful education sessions as well as meeting and networking with colleagues, and a bit of fun on the side. Here are a few things I learned during the … Continue reading From Trust to Courage: reflections on the NACM 2019 Annual Conference
Workplace Civility and Leadership
Workplace Civility and Leadership -- treating each other with respect and a positive approach goes a long way to creating the kind of workplace we all should strive for.
Hey, where is everybody?
With the advent of the summer season, one must plan ahead to ensure that your organization has adequate staffing when staff greatly increase their leave use. Here are some tips on how to be prepared.
