Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.
This posting reviews the history, background, and development of court administration.
Court Leader’s Advantage Podcast Episode: July 19, 2022 Brought to You in Cooperation with NACM Bail Reform has been praised as an effective way to correct a societal wrong. Its byword has been “bail does not keep the most dangerous in jail: it keeps the poorest.” Despite this argument, Bail Reform is receiving increasing pushback. Bail … Continue reading Where is Bail Reform Now? Drive for Reform and Push Back
Courts are not immune to climate change. What are the likely implications? Courts need to step up their strategic planning programs to respond.
This posting reveals the responsibilities, roles, and duties of a court administrator.
Court Leader’s Advantage Podcast Episode: June 21, 2022 Brought to You in Cooperation with NACM Online Dispute Resolution has been with us in various forms since the 1990s, although it really became widely accepted a little over five years ago. By contrast, widespread acceptance of virtual mediation seems to have been an outgrowth of the COVID … Continue reading Online Dispute Resolution and Virtual Mediation: What Is Your Court Choosing?
This posting begins a series on the topic of "What is a Court Administrator?" and shares new content about this important position.
Question of Ethics: A Conversation on Courts and Ethics – May 2022 Episode Brought to You in Cooperation with NACM This episode of A Question of Ethics will continue to explore diversity, equity, and inclusion (DEI), and NACM’s commitment to helping provide equal justice. This session was recorded after the Ethics Subcommittee Conference Call on April 28th, 2022. … Continue reading Diversity, Equity, Inclusion: Political Agendas and Affirmative Action
This posting includes the introductory issue and all twelve briefings from the series on Court Leadership Caseflow Management Practice Profile. Included are reminders about proven caseflow practices.
Court Leader’s Advantage Podcast Episode: May 17, 2022 Brought to You in Cooperation with NACM This country’s mental health crisis is by no means limited to adults. We know that young people frequently suffer from traumatic events. This fact has only been made worse by the scourge of COVID. A recent survey by the Pew Research … Continue reading Behavioral Health and the Young: Adolescents and The Mental Health Crisis