Courts and Confidence: Does The Public Look at Different Courts Differently?

November 15, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM The public’s perception of our courts continues to be a topic of concern and curiosity for court professionals.  Last month we discussed finding of the National Center for State Courts 2021 State of the State Courts survey that found that … Continue reading Courts and Confidence: Does The Public Look at Different Courts Differently?

Courts and Confidence: What Do We Know About How the Public Perceives the Courts?

October 18, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM What do we know about how the public views our courts?  We know that the public’s trust and confidence in courts has been slipping over the years.  The 2021 National Center for State Courts State of the State Courts survey … Continue reading Courts and Confidence: What Do We Know About How the Public Perceives the Courts?

Courts and Customers: What Do Court Users Have to Tell Us?

Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles.  And yet getting good customer feedback is so important.  It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?

Behavioral Health and the Courts: What Should You Be Doing Right Now?

Court Leader’s Advantage Podcast Episode: August 16, 2022 Brought to You in Cooperation with NACM In this episode, we ask the question, “What should our courts be doing now?”  This month we bring our discussion on behavioral health and the courts home. In previous episodes we talked about the extent of the problem nationally and how … Continue reading Behavioral Health and the Courts: What Should You Be Doing Right Now?