Fulfilling the Public’s Trust: Quality. A basic key to providing excellent public service is the quality of work. Accuracy, timeliness, and exceeding user expectations are essential measures of quality.
Phillip Knox and Peter C. Kiefer We are pleased to invite you to participate in our ninth survey by accessing the link shown below. The survey is fairly short (only 7 background questions and 24 scenarios). We ask that you give your best assessment of the probability of each scenario occurring within the next 10 … Continue reading Welcome to the 2020 CourtFutures Survey
Court Leader’s Advantage Podcast: December 2019 Episode Managing the multigenerational workplace is more demanding today than ever before. Why has it become such a challenge? One reason is that we are living and working longer. Today, we can expect to live 18 years longer (79 years old) than if we were born in 1935. Second, … Continue reading Dealing with the Generations: What Do Good Managers Understand?
Court Leader’s Advantage Podcast: November 2019 Episode Blogs and podcasts are a growing fixture on our social landscape. There are now more than 750,000 podcasts produced and over 48 million people a week listen to a podcast. Estimates are that billions of people worldwide read one or more blogs on the internet. This is a … Continue reading Social Media and the Courts: How Do We Deal with This Growing Reality?
The Gartner Co. published its "top 10 strategic technology trends for 2020." What are the trends and how will they affect the courts? Court leaders need to be aware of the impacts and possibilities!
2020 Technology Trends from Gartner -- what are the first five, and how do they impact the courts?
CourtFutures: The Next Ten Years By Phillip Knox and Peter C. Kiefer The Surveys We have summarized the best thinking of nearly 1,400 court professionals who have looked at 186 different scenarios of possible futures. This report highlights the 2019 assessments focusing on the responses by age cohort compared to the overall group. Eight surveys … Continue reading 2019 CourtFutures Top Trends to Watch
The Future of the Courts: The Next 10 Years Phillip Knox and Peter C. Kiefer Contributing Factors & Impacts of Mental Health Issues in the Criminal Justice System There are enormous societal and economic costs of warehousing mentally ill offenders in our jails and prisons. Several criminal justice jurisdictions have not quite reached consideration of … Continue reading Facing the Impacts of Mental Illness- Promising Practices
September 30, 2019 news headline: “Kansas federal judge reprimanded for sexual misconduct.” The Judicial Council of the Tenth Circuit Court of Appeals issued the public reprimand (the most severe sanction it could impose) after an extensive investigation of employee complaints. Closer to home, a local court administrator was terminated recently after many years of inappropriate … Continue reading Workplace Civility — How is Your Court Doing?
The Pew Research Center estimates that right now there are more Millennials than Baby Boomers in America. By 2030 Millennials and Gen Zs will make up 75% of the workforce. A Gallup Poll found that 21% of Millennials had changed jobs within the last year, that’s three times more than other generations. On top of … Continue reading What are Generation X and Millennials Saying About the Workplace? Three Perspectives