March 21st, 2023, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM Numerous organizations, including courts, are embracing Diversity, Equity, and Inclusion. With that increasing acceptance, we are also seeing increasing resistance, and it is important to address that resistance directly. On the December episode we discussed the question “can hiring criteria, … Continue reading Diversity, Equity, and Inclusion: Is It a Zero-Sum Proposition?
Coaching and Mentoring in Performance Management
Coaching and mentoring are key elements of employee development and performance management. This blog post is a conversation with Hilarie Gaylin, organizational consultant and certified coach, who provides valuable information for managers on how to be better coaches and mentors.
Hiring Court Employees: Can Selection Criteria Be Objective?
December 20, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM Courts have committed to the advancement of diversity, equity, and inclusion particularly in recruiting and selecting court employees. This commitment however has not been without controversy. One criticism has been that personnel recruitment and selection should be entirely objective and … Continue reading Hiring Court Employees: Can Selection Criteria Be Objective?
Courts and Customers: What Do Court Users Have to Tell Us?
Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles. And yet getting good customer feedback is so important. It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?
Diversity, Equity, Inclusion: Political Agendas and Affirmative Action
Question of Ethics: A Conversation on Courts and Ethics – May 2022 Episode Brought to You in Cooperation with NACM This episode of A Question of Ethics will continue to explore diversity, equity, and inclusion (DEI), and NACM’s commitment to helping provide equal justice. This session was recorded after the Ethics Subcommittee Conference Call on April 28th, 2022. … Continue reading Diversity, Equity, Inclusion: Political Agendas and Affirmative Action
Fulfilling the Public’s Trust: Competency
A key to providing excellent public service is the competency level of court staff members. To be competent, we need to know what we need to do and how to do it. Knowledge and skills in technical/operational and behavioral areas are basic areas.
Innovative Hybrid Training Program in Moldova
Recent hybrid training program in Moldova responds to COVID pandemic with innovative approach using virtual and in-person elements.
Work – Life Balance: What Does It Look Like in 2022?
Court Leader’s Advantage Podcast Episode: February 15, 2022 Brought to You in Cooperation with NACM We’ve been talking about work-life balance for decades. It is a perennial challenge. What has changed in these last two years is, of course, COVID. For the first time in the history of America’s court system, large numbers of employees are … Continue reading Work – Life Balance: What Does It Look Like in 2022?
Hybrid & Virtual Work – What’s the Latest?
With hybrid and virtual work commonplace in courts around the globe, what are the latest issues and best practices? This post addresses these questions with advice on how to collaboratively manage virtual workers.
After Two Years of COVID: What Do We Know Now About Courts, Safety, and Privacy?
Question of Ethics: A Video Conversation on Courts and Ethics - Winter 2021 Edition Brought to You in Cooperation with NACM These last two turbulent years have brought into sharp relief the dynamic tension between a court’s duty to keep both employees and the public safe, and the duty to respect the privacy and the … Continue reading After Two Years of COVID: What Do We Know Now About Courts, Safety, and Privacy?