Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles. And yet getting good customer feedback is so important. It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?
Question of Ethics: A Conversation on Courts and Ethics – May 2022 Episode Brought to You in Cooperation with NACM This episode of A Question of Ethics will continue to explore diversity, equity, and inclusion (DEI), and NACM’s commitment to helping provide equal justice. This session was recorded after the Ethics Subcommittee Conference Call on April 28th, 2022. … Continue reading Diversity, Equity, Inclusion: Political Agendas and Affirmative Action
A key to providing excellent public service is the competency level of court staff members. To be competent, we need to know what we need to do and how to do it. Knowledge and skills in technical/operational and behavioral areas are basic areas.
Recent hybrid training program in Moldova responds to COVID pandemic with innovative approach using virtual and in-person elements.
Court Leader’s Advantage Podcast Episode: February 15, 2022 Brought to You in Cooperation with NACM We’ve been talking about work-life balance for decades. It is a perennial challenge. What has changed in these last two years is, of course, COVID. For the first time in the history of America’s court system, large numbers of employees are … Continue reading Work – Life Balance: What Does It Look Like in 2022?
With hybrid and virtual work commonplace in courts around the globe, what are the latest issues and best practices? This post addresses these questions with advice on how to collaboratively manage virtual workers.
Question of Ethics: A Video Conversation on Courts and Ethics - Winter 2021 Edition Brought to You in Cooperation with NACM These last two turbulent years have brought into sharp relief the dynamic tension between a court’s duty to keep both employees and the public safe, and the duty to respect the privacy and the … Continue reading After Two Years of COVID: What Do We Know Now About Courts, Safety, and Privacy?
"Making Diversity & Inclusion REAL: a How-To Primer for Court Administrators" was presented as a NACM bonus video session; the session is now available to everyone.
New online court administration micro-courses are now available! Based on the NACM CORE, 13 Workforce Management courses provide accessible, affordable, professional development.
Court Leader’s Advantage Video Podcast: April 20, 2021 Episode Brought to You in Cooperation with NACM It seems that at some point in every class the facilitator utters those words, “communication is key.” We all know however, that communication must be effective to make a difference. So, what is the key to making communication effective? In … Continue reading What Is The Key to Effective Communication? Particularly During the Pandemic