Peter C. Kiefer Court Leader's Advantage, Court Leadership, Customer Feedback, Public Perception and Trust in the Courts

Courts and Confidence: What Do We Know About How the Public Perceives the Courts?

October 18, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM What do we know about how the public views our courts?  We know that the public’s trust and confidence in courts has been slipping over the years.  The 2021 National Center for State Courts State of the State Courts survey … Continue reading Courts and Confidence: What Do We Know About How the Public Perceives the Courts?

Peter C. Kiefer Court Employee and Workforce Issues, Court Leader's Advantage, Court Leadership, Customer Feedback, Featured Posts, Public Perception and Trust in the Courts

Courts and Customers: What Do Court Users Have to Tell Us?

Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles.  And yet getting good customer feedback is so important.  It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?