Courts and Confidence: Does The Public Look at Different Courts Differently?

November 15, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM The public’s perception of our courts continues to be a topic of concern and curiosity for court professionals.  Last month we discussed finding of the National Center for State Courts 2021 State of the State Courts survey that found that … Continue reading Courts and Confidence: Does The Public Look at Different Courts Differently?

Courts and Customers: What Do Court Users Have to Tell Us?

Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles.  And yet getting good customer feedback is so important.  It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?

Where is Bail Reform Now? Drive for Reform and Push Back 

Court Leader’s Advantage Podcast Episode: July 19, 2022 Brought to You in Cooperation with NACM Bail Reform has been praised as an effective way to correct a societal wrong.  Its byword has been “bail does not keep the most dangerous in jail: it keeps the poorest.” Despite this argument, Bail Reform is receiving increasing pushback. Bail … Continue reading Where is Bail Reform Now? Drive for Reform and Push Back 

Online Dispute Resolution and Virtual Mediation: What Is Your Court Choosing?

Court Leader’s Advantage Podcast Episode: June 21, 2022 Brought to You in Cooperation with NACM Online Dispute Resolution has been with us in various forms since the 1990s, although it really became widely accepted a little over five years ago.  By contrast, widespread acceptance of virtual mediation seems to have been an outgrowth of the COVID … Continue reading Online Dispute Resolution and Virtual Mediation: What Is Your Court Choosing?