Peter C. Kiefer Court Employee and Workforce Issues, Court Leader's Advantage, Court Leadership, Diversity and Inclusion, Featured Posts, Human Resources, Professional Development, Systemic Bias

Hiring Court Employees: Can Selection Criteria Be Objective?

December 20, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with the National Association for Court Management Courts have committed to the advancement of diversity, equity, and inclusion particularly in recruiting and selecting court employees. This commitment however has not been without controversy.  One criticism has been that personnel recruitment and selection … Continue reading Hiring Court Employees: Can Selection Criteria Be Objective?

Peter C. Kiefer A Question of Ethics, court administration, Court Leadership, Featured Posts, Technology and Automation, Virtual Hearings

Court Rules and Procedures: Technological Innovation

Question of Ethics: A Conversation on Courts and Ethics – August 25, 2022 Episode Brought to You in Cooperation with NACM The COVID Pandemic brought the use of technology to the forefront of our conversation worldwide. Technology is expanding at breakneck speed. Is it out stripping courts' ability to manage new technological innovations? Relevant Ethics Canons Canon 1           … Continue reading Court Rules and Procedures: Technological Innovation

Peter C. Kiefer Court Leader's Advantage, Featured Posts, Public Perception and Trust in the Courts

Courts and Confidence: Does The Public Look at Different Courts Differently?

November 15, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with the National Association for Court Management The public’s perception of our courts continues to be a topic of concern and curiosity for court professionals.  Last month we discussed finding of the National Center for State Courts 2021 State of the State … Continue reading Courts and Confidence: Does The Public Look at Different Courts Differently?

Peter C. Kiefer Court Employee and Workforce Issues, Court Leader's Advantage, Court Leadership, Customer Feedback, Featured Posts, Public Perception and Trust in the Courts

Courts and Customers: What Do Court Users Have to Tell Us?

Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles.  And yet getting good customer feedback is so important.  It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?