Public Perception and Trust in the Courts

May 1, 2023April 29, 2023 Norman Meyer (He-Him) Communication, court administration, Public Perception and Trust in the Courts, Rule of Law, Vantage Point

LAW DAY 2023

May 1 is Law Day in the US! This year's theme is all about civics, civility, and collaboration to rebuild trust in our legal institutions, respect for each other, and collaboration. Here are some great resources to support these goals.

April 5, 2023 Norman Meyer (He-Him) court administration, Ethics, High Performance, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Integrity

Integrity is a fundamental professional value and depends on adherence to a Code of Conduct and high performance.

January 17, 2023April 18, 2023 Peter C. Kiefer court administration, Court Leader's Advantage, Ethics, Featured Posts, Public Perception and Trust in the Courts

Courts and Ethics: Should the U.S. Supreme Court Adopt a Code of Conduct?

January 17th, 2023, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with the National Association for Court Management Every state in our nation has a Judicial Code of Conduct. Every judge in each state is obligated to follow that state’s Code. Since 1973, most Federal judges have been subject to The Code of Conduct … Continue reading Courts and Ethics: Should the U.S. Supreme Court Adopt a Code of Conduct?

November 22, 2022April 18, 2023 Peter C. Kiefer Court Leader's Advantage, Featured Posts, Public Perception and Trust in the Courts

Courts and Confidence: Does The Public Look at Different Courts Differently?

November 15, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with the National Association for Court Management The public’s perception of our courts continues to be a topic of concern and curiosity for court professionals. Last month we discussed finding of the National Center for State Courts 2021 State of the State … Continue reading Courts and Confidence: Does The Public Look at Different Courts Differently?

October 20, 2022April 18, 2023 Peter C. Kiefer Court Leader's Advantage, Court Leadership, Customer Feedback, Public Perception and Trust in the Courts

Courts and Confidence: What Do We Know About How the Public Perceives the Courts?

October 18, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with the National Association for Court Management What do we know about how the public views our courts? We know that the public’s trust and confidence in courts has been slipping over the years. The 2021 National Center for State Courts State … Continue reading Courts and Confidence: What Do We Know About How the Public Perceives the Courts?

September 22, 2022September 27, 2022 Peter C. Kiefer Court Employee and Workforce Issues, Court Leader's Advantage, Court Leadership, Customer Feedback, Featured Posts, Public Perception and Trust in the Courts

Courts and Customers: What Do Court Users Have to Tell Us?

Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles. And yet getting good customer feedback is so important. It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?

August 3, 2022July 20, 2022 Norman Meyer (He-Him) Communication, Public Perception and Trust in the Courts, Vantage Point

Customer Service is Important!

Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.

May 31, 2022 Peter C. Kiefer A Question of Ethics, Court Employee and Workforce Issues, Diversity and Inclusion, Operations Management, Public Perception and Trust in the Courts, Training and Education

Diversity, Equity, Inclusion: Political Agendas and Affirmative Action

Question of Ethics: A Conversation on Courts and Ethics – May 2022 Episode Brought to You in Cooperation with NACM This episode of A Question of Ethics will continue to explore diversity, equity, and inclusion (DEI), and NACM’s commitment to helping provide equal justice. This session was recorded after the Ethics Subcommittee Conference Call on April 28th, 2022. … Continue reading Diversity, Equity, Inclusion: Political Agendas and Affirmative Action

April 19, 2022May 18, 2022 Peter C. Kiefer Court Leader's Advantage, Featured Posts, Human Resources, hybrid work, Operations Management, Professional Development, Public Perception and Trust in the Courts, Strategic Planning, Teleworking, Wellness, Work-Life Balance

The Great Resignation: How Has It Affected the Courts?

Court Leader’s Advantage Podcast Episode: April 19, 2022 Brought to You in Cooperation with NACM One unintended consequence of the COVID pandemic has been a phenomenon called “The Great Resignation.” Large numbers of American workers have either quit their jobs or (after being laid off) have chosen not to return to their previous employer. CBS News … Continue reading The Great Resignation: How Has It Affected the Courts?

April 11, 2022April 11, 2022 Peter C. Kiefer A Question of Ethics, Diversity and Inclusion, Ethics, Featured Posts, Performance Measurement and Management, Professional Development, Public Perception and Trust in the Courts, Survey

Diversity, Equity, Inclusion: What is the Court’s Duty?

Question of Ethics: A Conversation on Courts and Ethics – Summer 2022 Edition of the Court Manager Brought to You in Cooperation with NACM NACM has made a commitment to the values of providing equal justice regardless of race, gender, age, ethnicity, sexual orientation or identity, disability, or social economic status. What is the court’s ethical obligation, particularly … Continue reading Diversity, Equity, Inclusion: What is the Court’s Duty?