Public Perception and Trust in the Courts

September 22, 2022September 22, 2022 Peter C. Kiefer Court Employee and Workforce Issues, Court Leader's Advantage, Court Leadership, Customer Feedback, Featured Posts, Public Perception and Trust in the Courts

Courts and Customers: What Do Court Users Have to Tell Us?

Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles. And yet getting good customer feedback is so important. It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?

August 3, 2022July 20, 2022 Norman Meyer (He-Him-His) Communication, Public Perception and Trust in the Courts, Vantage Point

Customer Service is Important!

Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.

May 31, 2022 Peter C. Kiefer A Question of Ethics, Court Employee and Workforce Issues, Diversity and Inclusion, Operations Management, Public Perception and Trust in the Courts, Training and Education

Diversity, Equity, Inclusion: Political Agendas and Affirmative Action

Question of Ethics: A Conversation on Courts and Ethics – May 2022 Episode Brought to You in Cooperation with NACM This episode of A Question of Ethics will continue to explore diversity, equity, and inclusion (DEI), and NACM’s commitment to helping provide equal justice. This session was recorded after the Ethics Subcommittee Conference Call on April 28th, 2022. … Continue reading Diversity, Equity, Inclusion: Political Agendas and Affirmative Action

April 19, 2022May 18, 2022 Peter C. Kiefer Court Leader's Advantage, Featured Posts, Human Resources, hybrid work, Operations Management, Professional Development, Public Perception and Trust in the Courts, Strategic Planning, Teleworking, Wellness, Work-Life Balance

The Great Resignation: How Has It Affected the Courts?

Court Leader’s Advantage Podcast Episode: April 19, 2022 Brought to You in Cooperation with NACM One unintended consequence of the COVID pandemic has been a phenomenon called “The Great Resignation.” Large numbers of American workers have either quit their jobs or (after being laid off) have chosen not to return to their previous employer. CBS News … Continue reading The Great Resignation: How Has It Affected the Courts?

April 11, 2022April 11, 2022 Peter C. Kiefer A Question of Ethics, Diversity and Inclusion, Ethics, Featured Posts, Performance Measurement and Management, Professional Development, Public Perception and Trust in the Courts, Survey

Diversity, Equity, Inclusion: What is the Court’s Duty?

Question of Ethics: A Conversation on Courts and Ethics – Summer 2022 Edition of the Court Manager Brought to You in Cooperation with NACM NACM has made a commitment to the values of providing equal justice regardless of race, gender, age, ethnicity, sexual orientation or identity, disability, or social economic status. What is the court’s ethical obligation, particularly … Continue reading Diversity, Equity, Inclusion: What is the Court’s Duty?

March 16, 2022March 9, 2022 Norman Meyer (He-Him-His) Court Employee and Workforce Issues, Professional Development, Public Perception and Trust in the Courts, Training and Education, Vantage Point

Fulfilling the Public’s Trust: Competency

A key to providing excellent public service is the competency level of court staff members. To be competent, we need to know what we need to do and how to do it. Knowledge and skills in technical/operational and behavioral areas are basic areas.

December 21, 2021 Peter C. Kiefer Court Leader's Advantage, Public Perception and Trust in the Courts, Voice of the Profession

The Voice of the Profession: Public Confidence in the Courts

Court Leader’s Advantage Podcast Episode: December 21, 2021 Brought to You in Cooperation with NACM The preliminary results from NACM’s Voice of the Profession survey have revealed this year’s number one issue: Public Confidence in the Courts. Over 95% of those responding reported that they either agreed or strongly agreed that NACM needs to advocate on … Continue reading The Voice of the Profession: Public Confidence in the Courts

October 14, 2021October 14, 2021 Norman Meyer (He-Him-His) Public Perception and Trust in the Courts, Vantage Point

New Mexico court is doing great things!

The 2nd Judicial District Court of New Mexico offers a wide range of important services. Here is a recent op-ed by the court administrator that does a great job of informing the public.

July 20, 2021August 17, 2021 Peter C. Kiefer Court Roles and Purposes, Featured Posts, Municipal Courts, Performance Measurement and Management, Public Perception and Trust in the Courts

Examining Local Courts: Uncovering the Real Story

Court Leader’s Advantage Podcast: July 20, 2021 Episode Brought to You in Cooperation with NACM Local Courts are the least analyzed components of the American court system. This is particularly ironic since there are thousands of local courts, far more than there are courts of general jurisdiction. It has been estimated that they process over three … Continue reading Examining Local Courts: Uncovering the Real Story

June 28, 2021June 26, 2021 Janet G. Cornell - Court Leader Contributor and Consultant Court Leadership, Ethics, Featured Posts, Public Perception and Trust in the Courts

Court Leadership – the Competency of Ethics

Ethical behaviors allow a court leader to demonstrate a personal commitment and be a steward of resources and processes. This summary review the leadership competency of ethics.