Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles. And yet getting good customer feedback is so important. It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?
Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.
Question of Ethics: A Conversation on Courts and Ethics – May 2022 Episode Brought to You in Cooperation with NACM This episode of A Question of Ethics will continue to explore diversity, equity, and inclusion (DEI), and NACM’s commitment to helping provide equal justice. This session was recorded after the Ethics Subcommittee Conference Call on April 28th, 2022. … Continue reading Diversity, Equity, Inclusion: Political Agendas and Affirmative Action
Court Leader’s Advantage Podcast Episode: April 19, 2022 Brought to You in Cooperation with NACM One unintended consequence of the COVID pandemic has been a phenomenon called “The Great Resignation.” Large numbers of American workers have either quit their jobs or (after being laid off) have chosen not to return to their previous employer. CBS News … Continue reading The Great Resignation: How Has It Affected the Courts?
Question of Ethics: A Conversation on Courts and Ethics – Summer 2022 Edition of the Court Manager Brought to You in Cooperation with NACM NACM has made a commitment to the values of providing equal justice regardless of race, gender, age, ethnicity, sexual orientation or identity, disability, or social economic status. What is the court’s ethical obligation, particularly … Continue reading Diversity, Equity, Inclusion: What is the Court’s Duty?
A key to providing excellent public service is the competency level of court staff members. To be competent, we need to know what we need to do and how to do it. Knowledge and skills in technical/operational and behavioral areas are basic areas.
Court Leader’s Advantage Podcast Episode: December 21, 2021 Brought to You in Cooperation with NACM The preliminary results from NACM’s Voice of the Profession survey have revealed this year’s number one issue: Public Confidence in the Courts. Over 95% of those responding reported that they either agreed or strongly agreed that NACM needs to advocate on … Continue reading The Voice of the Profession: Public Confidence in the Courts
The 2nd Judicial District Court of New Mexico offers a wide range of important services. Here is a recent op-ed by the court administrator that does a great job of informing the public.
Court Leader’s Advantage Podcast: July 20, 2021 Episode Brought to You in Cooperation with NACM Local Courts are the least analyzed components of the American court system. This is particularly ironic since there are thousands of local courts, far more than there are courts of general jurisdiction. It has been estimated that they process over three … Continue reading Examining Local Courts: Uncovering the Real Story
Ethical behaviors allow a court leader to demonstrate a personal commitment and be a steward of resources and processes. This summary review the leadership competency of ethics.