Fulfilling the Public’s Trust: Quality. A basic key to providing excellent public service is the quality of work. Accuracy, timeliness, and exceeding user expectations are essential measures of quality.
Court Leader's Advantage Podcast: August 2019 Episode From O.J. Simpson, to Trayvon Martin and Casey Anthony, we have become used to the media targeting trials and turning them into spectacles. Many in the public see them as entertainment; often they become a lightning rod for political controversy. All the while jurors must be protected and … Continue reading The Network’s On the Phone: Pulling Back the Curtain on High Profile Trials
Like all governmental institutions, courts are accountable to the public they serve for their performance. What is accountability? It is being responsible for the fulfillment of obligations and being called to account for actions in the discharge of duties. The work courts do to fulfill the public's high expectations in the delivery of justice is the key to public trust and confidence in the courts.
Last week I attended the annual conference of the National Association for Court Management (NACM) in Las Vegas. Once again it was a great experience, filled with wonderful education sessions as well as meeting and networking with colleagues, and a bit of fun on the side. Here are a few things I learned during the … Continue reading From Trust to Courage: reflections on the NACM 2019 Annual Conference
As public servants we have an obligation to fulfill the trust placed in us by the public. This the first of ten intermittent posts sharing key professional values; the first value is "Public Service and Accessibility."
Identity and access management is an increasingly critical component to modern I.T. systems. User access needs to be secure and yet widely available. What is the status of this in government today?
Two recent publications have caught my eye: First, the Joint Technology Committee of COSCA and NACM has issued another quality “Resource Bulletin,” this time on Social Media Marketing for Courts (https://www.ncsc.org/About-us/Committees/Joint-Technology-Committee/Publications-and-Webinars.aspx). As readers of this blog know, I have paid a lot of attention to social media in the courts for many years (most recently, … Continue reading Great New Publications on Social Media Marketing and Plain Language Usage
Traditionally, defendants convicted of a felony lost their right to vote, sit on a jury, and (in most states) possess a firearm. It was commonly thought that losing the right to vote was permanent. This perception can be seen even now in a recent New York Times article that focuses on the 6.2 million citizens … Continue reading The Future of Restoring Voting Rights for Ex-Felons: The Surprising Facts
Justice is the Merriam-Webster "Word of the Year." This highlights the importance of the work of the judicial branch of government in these trying times.
Happy holidays to all – here’s wishing everyone a joyous and peaceful end of 2018. At this time of year many of us want to give back to others in our lives, be they family, friends, or professional relations. In the courts we often receive expressions of appreciation, often from well-meaning attorneys who practice in … Continue reading ‘Tis the Season for Holiday Gift Ethics Issues!