Public Perception and Trust in the Courts

July 8, 2020July 7, 2020 Norman Meyer Court Employee and Workforce Issues, Court Leadership, Diversity and Inclusion, Human Resources, Leadership and Governance, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Valuing Diversity & Inclusion in 2020 (Part 2) — What actions can court administrators take to make Diversity & Inclusion a reality in the administration of their courts?

In this time of attention to systemic discrimination in our justice systems, it is critically important to make Diversity & Inclusion a priority in court administration. This article outlines the actions that court administrators can take to make Diversity and Inclusion a reality.

July 1, 2020June 30, 2020 Norman Meyer Court Employee and Workforce Issues, Court Leadership, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Valuing Diversity & Inclusion in 2020 (Part 1)

A key component of fulfilling the public's trust in the judicial branch is achieving diversity and inclusion in the staff and operations of the court.

June 2, 2020 Janet G. Cornell - Court Leader Contributor and Consultant Caseflow Management and Workflow Practices, Communication, Coronavirus, Court Employee and Workforce Issues, Court Leadership, Court Roles and Purposes, Leadership and Governance, Operations Management, Opioid Crisis, Performance Measurement and Management, Professional Development, Public Perception and Trust in the Courts, Self Improvement

These Times Call for Adaptive Leadership!

It’s hard to deny that our interest is captivated on how we in courts adjust to the Coronavirus challenges: immediacy of operational changes, unfolding information, and an unknown and evolving nature of dealing with and creating a new work environment. Do these sound familiar with regards to what courts and court staff are facing? Courts, … Continue reading These Times Call for Adaptive Leadership!

February 4, 2020February 1, 2020 Norman Meyer Budget and Financial Operations, Caseflow Management and Workflow Practices, Court Employee and Workforce Issues, Emergency Planning, Leadership and Governance, Operations Management, Public Perception and Trust in the Courts, Risk Management, Strategic Planning, Technology and Automation, Vantage Point

New Editions of IACA and NACM Journals Have Great Articles!

The latest editions of the IACA & NACM journals have great, thought-provoking articles. Here are the titles of several that caught my eye (and links to read).

January 21, 2020January 16, 2020 Norman Meyer Operations Management, Performance Measurement and Management, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Quality

Fulfilling the Public’s Trust: Quality. A basic key to providing excellent public service is the quality of work. Accuracy, timeliness, and exceeding user expectations are essential measures of quality.

August 21, 2019October 6, 2019 Peter C. Kiefer Court Leader's Advantage, Guest Contributors/Authors, Public Perception and Trust in the Courts

The Network’s On the Phone: Pulling Back the Curtain on High Profile Trials

Court Leader's Advantage Podcast: August 2019 Episode From O.J. Simpson, to Trayvon Martin and Casey Anthony, we have become used to the media targeting trials and turning them into spectacles. Many in the public see them as entertainment; often they become a lightning rod for political controversy. All the while jurors must be protected and … Continue reading The Network’s On the Phone: Pulling Back the Curtain on High Profile Trials

August 21, 2019August 21, 2019 Norman Meyer Leadership and Governance, Performance Measurement and Management, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Accountability

Like all governmental institutions, courts are accountable to the public they serve for their performance. What is accountability? It is being responsible for the fulfillment of obligations and being called to account for actions in the discharge of duties. The work courts do to fulfill the public's high expectations in the delivery of justice is the key to public trust and confidence in the courts.

July 31, 2019 Norman Meyer Leadership and Governance, Presentations, Public Perception and Trust in the Courts, Vantage Point

From Trust to Courage: reflections on the NACM 2019 Annual Conference

Last week I attended the annual conference of the National Association for Court Management (NACM) in Las Vegas. Once again it was a great experience, filled with wonderful education sessions as well as meeting and networking with colleagues, and a bit of fun on the side. Here are a few things I learned during the … Continue reading From Trust to Courage: reflections on the NACM 2019 Annual Conference

May 14, 2019May 11, 2019 Norman Meyer Court Roles and Purposes, Leadership and Governance, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Public Service and Accessibility

As public servants we have an obligation to fulfill the trust placed in us by the public. This the first of ten intermittent posts sharing key professional values; the first value is "Public Service and Accessibility."

April 24, 2019April 12, 2019 Norman Meyer Public Perception and Trust in the Courts, Technology and Automation, Vantage Point

I.D., please: Identity and Access Management (IAM)

Identity and access management is an increasingly critical component to modern I.T. systems. User access needs to be secure and yet widely available. What is the status of this in government today?