January 17th, 2023, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM Every state in our nation has a Judicial Code of Conduct. Every judge in each state is obligated to follow that state’s Code. Since 1973, most Federal judges have been subject to The Code of Conduct for United States Judges. There is … Continue reading Courts and Ethics: Should the U.S. Supreme Court Adopt a Code of Conduct?
November 15, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM The public’s perception of our courts continues to be a topic of concern and curiosity for court professionals. Last month we discussed finding of the National Center for State Courts 2021 State of the State Courts survey that found that … Continue reading Courts and Confidence: Does The Public Look at Different Courts Differently?
October 18, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM What do we know about how the public views our courts? We know that the public’s trust and confidence in courts has been slipping over the years. The 2021 National Center for State Courts State of the State Courts survey … Continue reading Courts and Confidence: What Do We Know About How the Public Perceives the Courts?
Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles. And yet getting good customer feedback is so important. It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?
Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.
Question of Ethics: A Conversation on Courts and Ethics – May 2022 Episode Brought to You in Cooperation with NACM This episode of A Question of Ethics will continue to explore diversity, equity, and inclusion (DEI), and NACM’s commitment to helping provide equal justice. This session was recorded after the Ethics Subcommittee Conference Call on April 28th, 2022. … Continue reading Diversity, Equity, Inclusion: Political Agendas and Affirmative Action
Court Leader’s Advantage Podcast Episode: April 19, 2022 Brought to You in Cooperation with NACM One unintended consequence of the COVID pandemic has been a phenomenon called “The Great Resignation.” Large numbers of American workers have either quit their jobs or (after being laid off) have chosen not to return to their previous employer. CBS News … Continue reading The Great Resignation: How Has It Affected the Courts?
Question of Ethics: A Conversation on Courts and Ethics – Summer 2022 Edition of the Court Manager Brought to You in Cooperation with NACM NACM has made a commitment to the values of providing equal justice regardless of race, gender, age, ethnicity, sexual orientation or identity, disability, or social economic status. What is the court’s ethical obligation, particularly … Continue reading Diversity, Equity, Inclusion: What is the Court’s Duty?
A key to providing excellent public service is the competency level of court staff members. To be competent, we need to know what we need to do and how to do it. Knowledge and skills in technical/operational and behavioral areas are basic areas.
Court Leader’s Advantage Podcast Episode: December 21, 2021 Brought to You in Cooperation with NACM The preliminary results from NACM’s Voice of the Profession survey have revealed this year’s number one issue: Public Confidence in the Courts. Over 95% of those responding reported that they either agreed or strongly agreed that NACM needs to advocate on … Continue reading The Voice of the Profession: Public Confidence in the Courts