Leadership depends to a great degree on communication skills. Fundamental to this is the ability to listen effectively. Here are tips on how to do so.
Courts and Confidence: What Do We Know About How the Public Perceives the Courts?
October 18, 2022, Court Leader’s Advantage Podcast Episode Brought to You in Cooperation with NACM What do we know about how the public views our courts? We know that the public’s trust and confidence in courts has been slipping over the years. The 2021 National Center for State Courts State of the State Courts survey … Continue reading Courts and Confidence: What Do We Know About How the Public Perceives the Courts?
Insightful new DEI online micro-course now available
New DEI micro-course now available for courts and court professionals. This online self-study course has 5 short modules that encompass important aspects of diversity, equity, and inclusion in the courts.
What is a Court Administrator – Helpful Information for Those Who Want to Know: Court Administrator Knowledge, Skills, and Abilities
This posting covers the essential knowledge, skills, and abilities of a court administrator.
Courts and Customers: What Do Court Users Have to Tell Us?
Court Leader’s Advantage Podcast Episode: September 20, 2022 Brought to You in Cooperation with NACM Obtaining customer feedback, obtaining usable feedback, obtaining enough of it to be able to rationally modify court programs, all of these are major hurdles. And yet getting good customer feedback is so important. It is important to complete the loop: to … Continue reading Courts and Customers: What Do Court Users Have to Tell Us?
Staying up to date on technology
Judges and court administrators need to stay up to date on technology. What are the ways they are, and should, be doing so?
What is a Court Administrator – Helpful Information for Those Who Want to Know: Court Administrator Titles and Types of Courts Where They May be Found
This posting illustrates the different job titles that may be used for court administrators and indicates the courts where they may be found.
Behavioral Health and the Courts: What Should You Be Doing Right Now?
Court Leader’s Advantage Podcast Episode: August 16, 2022 Brought to You in Cooperation with NACM In this episode, we ask the question, “What should our courts be doing now?” This month we bring our discussion on behavioral health and the courts home. In previous episodes we talked about the extent of the problem nationally and how … Continue reading Behavioral Health and the Courts: What Should You Be Doing Right Now?
What is a Court Administrator – Helpful Information for Those Who Want to Know: Court Administrator Education, Training, Credentials, and Preparation
What is a Court Administrator? This posting notes the types and sources for court administrator training.
Customer Service is Important!
Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.
Court Leader 