Our latest posting is on the caseflow management practice of performance measurement. The fundamental concept is measurement. Here court leader attention is on measuring everything possible related to caseflow actions, steps, and outcomes. The key is to track and capture data and metrics related to caseflow management activities. This can be done by manual or automated means, and should not be avoided even if current methods mean using low tech ways. Hope you enjoy this briefing.
The next posting will be the final in this series. It will address the use of performance measures mentioned in this posting – performance management!