This posting describes the court leadership caseflow management practice of using performance goals and targets. This is an important practice, but one that sometimes creates concern. Frankly the idea of setting performance targets can create fear – fear about “opening the doors” with information on how well caseflow management practices are doing, and, whether or not the court, and process, will achieve the established goal. Courts are accountable for their operations. Courts account for the budget and for court personnel. Courts can and should also be accountable for caseflow management. They can establish that performance accountability by setting goals for the flow of cases.
This summary indicates actions that a court can take to demonstrate and set the foundation for caseflow accountability through the use of performance goals and targets.
Do you have a question on this summary? Are there comments you might offer on this topic? If so, please reach out!
https://courtleader.files.wordpress.com/2021/10/court-leadership-caseflow-management-practice-profile-issue-3-performance-goals-10-11-21.pdf
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Published by Janet G. Cornell - Court Leader Contributor and Consultant
Janet has over 35 years in court leadership including service in general and limited jurisdiction courts. She is a founding and contributing member to www.courtleader.net. She has a Masters in Public Administration from Arizona State University, Tempe, AZ, and is a Fellow of the National Center for State Courts, Institute for Court Management in Williamsburg, VA, along with certificates from the Leader Coach Institute, Scottsdale, AZ, and the Leadership Institute for Judicial Education, Memphis, TN. Currently she serves as a consultant, faculty, and author on court administration, leadership, governance, caseflow management, performance measurement, operational assessment, access for self-represented litigants, and court reengineering with projects across the US and internationally.
View all posts by Janet G. Cornell - Court Leader Contributor and Consultant
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