I am participating in a National Association for Court Management Workgroup that is reviewing and recommending updates to the NACM-Core "Workforce Management" curriculum (https://nacmcore.org/curriculum/workforce-management/). The workgroup will be editing sections of the curriculum over the next couple of months. In case you are not familiar with the scope of the Workforce Management, it primarily covers … Continue reading NACM-Core Workforce Management Review — Help is Welcome!
Risky Business, part two: Internal Control – how do you do it?
The five key elements of Internal Control have many key principles to follow in order to have an effective program. It helps to think of internal control as strategic planning with a focus on risk assessment, avoidance, and remediation.
Risky Business, part one: Who needs “internal control?” Everyone does!
Every court needs to have a comprehensive approach to the critical area of internal control of operations. Horror stories about internal control failures demonstrate the need. In part 1 of 4, this post covers the five key components of internal control.
Great New Publications on Social Media Marketing and Plain Language Usage
Two recent publications have caught my eye: First, the Joint Technology Committee of COSCA and NACM has issued another quality “Resource Bulletin,” this time on Social Media Marketing for Courts (https://www.ncsc.org/About-us/Committees/Joint-Technology-Committee/Publications-and-Webinars.aspx). As readers of this blog know, I have paid a lot of attention to social media in the courts for many years (most recently, … Continue reading Great New Publications on Social Media Marketing and Plain Language Usage
JUSTICE is the “Word of the Year”
Justice is the Merriam-Webster "Word of the Year." This highlights the importance of the work of the judicial branch of government in these trying times.
‘Tis the Season for Holiday Gift Ethics Issues!
Happy holidays to all – here’s wishing everyone a joyous and peaceful end of 2018. At this time of year many of us want to give back to others in our lives, be they family, friends, or professional relations. In the courts we often receive expressions of appreciation, often from well-meaning attorneys who practice in … Continue reading ‘Tis the Season for Holiday Gift Ethics Issues!
Caseflow Management, the Heart of Court Administration
Caseflow management is the heart of court administration. Two recent publications do a great job of laying out the key principles and actions every court should take to achieve excellence in caseflow management.
Breaking Through Verbal Communication Deadlocks
Effective verbal communication often requires using appropriate techniques. This blog post gives many tips on improving one's verbal communication, especially in raising and responding to difficult issues.
A Few More Thoughts About Mentoring
Mentoring can be great. Here are a few tips on how to find a good mentor, as well as avoiding the mistake of establishing a mento:mentee relationship in the same organizational unit.
Legendary Leadership Advice
Helpful tips on being a great court administrator from a legendary Clerk of Court.
Court Leader 