Coaching and mentoring are key elements of employee development and performance management. This blog post is a conversation with Hilarie Gaylin, organizational consultant and certified coach, who provides valuable information for managers on how to be better coaches and mentors.
Listening is a Fundamental Leadership Skill
Leadership depends to a great degree on communication skills. Fundamental to this is the ability to listen effectively. Here are tips on how to do so.
Customer Service is Important!
Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.
New Mexico court is doing great things!
The 2nd Judicial District Court of New Mexico offers a wide range of important services. Here is a recent op-ed by the court administrator that does a great job of informing the public.
Don’t Wait to Help!
Many people are experiencing difficulty in these turbulent times. So, when you see someone you know who is having a bad day, or even worse, don't wait to reach out and help them. Here are some tips on what to do.
Listening is the Key to Effective Communication
Effective verbal communication is critical to the success of every leader. The most important part is listening, far more than speaking. This post outlines how listening is the key.
Workplace Civility — How is Your Court Doing?
September 30, 2019 news headline: “Kansas federal judge reprimanded for sexual misconduct.” The Judicial Council of the Tenth Circuit Court of Appeals issued the public reprimand (the most severe sanction it could impose) after an extensive investigation of employee complaints. Closer to home, a local court administrator was terminated recently after many years of inappropriate … Continue reading Workplace Civility — How is Your Court Doing?
Fulfilling the Public’s Trust: Teamwork & Cooperation
Teamwork and cooperation is a fundamental value of the high-performing court. Here are the key elements that should be followed to at maximize teamwork and cooperation.
Workplace Civility and Leadership
Workplace Civility and Leadership -- treating each other with respect and a positive approach goes a long way to creating the kind of workplace we all should strive for.