public trust – Court Leader

February 1, 2023February 3, 2023 Norman Meyer (He-Him) court administration, Court Roles and Purposes, International, Performance Measurement and Management, Rule of Law, Vantage Point

The Rule of Law, Index, and You

What is the Rule of Law? Why is it important? How do we measure it? How can we improve the Rule of Law locally? This blog post answers these questions.

August 3, 2022July 20, 2022 Norman Meyer (He-Him) Communication, Public Perception and Trust in the Courts, Vantage Point

Customer Service is Important!

Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.

October 14, 2021October 14, 2021 Norman Meyer (He-Him) Public Perception and Trust in the Courts, Vantage Point

New Mexico court is doing great things!

The 2nd Judicial District Court of New Mexico offers a wide range of important services. Here is a recent op-ed by the court administrator that does a great job of informing the public.

July 1, 2020June 30, 2020 Norman Meyer (He-Him) Court Employee and Workforce Issues, Court Leadership, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Valuing Diversity & Inclusion in 2020 (Part 1)

A key component of fulfilling the public's trust in the judicial branch is achieving diversity and inclusion in the staff and operations of the court.

January 21, 2020January 16, 2020 Norman Meyer (He-Him) Operations Management, Performance Measurement and Management, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Quality

Fulfilling the Public’s Trust: Quality. A basic key to providing excellent public service is the quality of work. Accuracy, timeliness, and exceeding user expectations are essential measures of quality.

August 21, 2019August 21, 2019 Norman Meyer (He-Him) Leadership and Governance, Performance Measurement and Management, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Accountability

Like all governmental institutions, courts are accountable to the public they serve for their performance. What is accountability? It is being responsible for the fulfillment of obligations and being called to account for actions in the discharge of duties. The work courts do to fulfill the public's high expectations in the delivery of justice is the key to public trust and confidence in the courts.

July 31, 2019 Norman Meyer (He-Him) Leadership and Governance, Presentations, Public Perception and Trust in the Courts, Vantage Point

From Trust to Courage: reflections on the NACM 2019 Annual Conference

Last week I attended the annual conference of the National Association for Court Management (NACM) in Las Vegas. Once again it was a great experience, filled with wonderful education sessions as well as meeting and networking with colleagues, and a bit of fun on the side. Here are a few things I learned during the … Continue reading From Trust to Courage: reflections on the NACM 2019 Annual Conference

May 14, 2019May 11, 2019 Norman Meyer (He-Him) Court Roles and Purposes, Leadership and Governance, Public Perception and Trust in the Courts, Vantage Point

Fulfilling the Public’s Trust: Public Service and Accessibility

As public servants we have an obligation to fulfill the trust placed in us by the public. This the first of ten intermittent posts sharing key professional values; the first value is "Public Service and Accessibility."

April 24, 2019April 12, 2019 Norman Meyer (He-Him) Public Perception and Trust in the Courts, Technology and Automation, Vantage Point

I.D., please: Identity and Access Management (IAM)

Identity and access management is an increasingly critical component to modern I.T. systems. User access needs to be secure and yet widely available. What is the status of this in government today?