What is the Rule of Law? Why is it important? How do we measure it? How can we improve the Rule of Law locally? This blog post answers these questions.
Customer Service is Important!
Excellent customer service is vitally important to achieve procedural justice. This post reprints great advice from Lead Star's Angie Morgan on how to keep a customer service mindset front and center.
New Mexico court is doing great things!
The 2nd Judicial District Court of New Mexico offers a wide range of important services. Here is a recent op-ed by the court administrator that does a great job of informing the public.
Fulfilling the Public’s Trust: Valuing Diversity & Inclusion in 2020 (Part 1)
A key component of fulfilling the public's trust in the judicial branch is achieving diversity and inclusion in the staff and operations of the court.
Fulfilling the Public’s Trust: Quality
Fulfilling the Public’s Trust: Quality. A basic key to providing excellent public service is the quality of work. Accuracy, timeliness, and exceeding user expectations are essential measures of quality.
Fulfilling the Public’s Trust: Accountability
Like all governmental institutions, courts are accountable to the public they serve for their performance. What is accountability? It is being responsible for the fulfillment of obligations and being called to account for actions in the discharge of duties. The work courts do to fulfill the public's high expectations in the delivery of justice is the key to public trust and confidence in the courts.
From Trust to Courage: reflections on the NACM 2019 Annual Conference
Last week I attended the annual conference of the National Association for Court Management (NACM) in Las Vegas. Once again it was a great experience, filled with wonderful education sessions as well as meeting and networking with colleagues, and a bit of fun on the side. Here are a few things I learned during the … Continue reading From Trust to Courage: reflections on the NACM 2019 Annual Conference
Fulfilling the Public’s Trust: Public Service and Accessibility
As public servants we have an obligation to fulfill the trust placed in us by the public. This the first of ten intermittent posts sharing key professional values; the first value is "Public Service and Accessibility."
I.D., please: Identity and Access Management (IAM)
Identity and access management is an increasingly critical component to modern I.T. systems. User access needs to be secure and yet widely available. What is the status of this in government today?