The revised International Framework for Court Excellence is an excellent resource for courts as we continue to respond to the worldwide COVID-19 pandemic. The courts in Singapore, Republic of Marshall Islands, and the United States have taken many actions to apply the IFCE.
Court leaders are increasingly responsible for court performance and accountability. This article reviews why leaders should embrace the use of performance measures.
Court leaders increasingly consider the use of performance measures to be accountable, make operational decisions, and demonstrate performance. This competency reviews skill areas to practice accountability and court performance.
Courts are finding themselves interacting with unlikely collaborators. This presents an interesting public relations opportunity. This article recaps actions that might be useful when partnering with different players.
It’s hard to deny that our interest is captivated on how we in courts adjust to the Coronavirus challenges: immediacy of operational changes, unfolding information, and an unknown and evolving nature of dealing with and creating a new work environment. Do these sound familiar with regards to what courts and court staff are facing? Courts, … Continue reading These Times Call for Adaptive Leadership!
Fulfilling the Public’s Trust: Quality. A basic key to providing excellent public service is the quality of work. Accuracy, timeliness, and exceeding user expectations are essential measures of quality.
Like all governmental institutions, courts are accountable to the public they serve for their performance. What is accountability? It is being responsible for the fulfillment of obligations and being called to account for actions in the discharge of duties. The work courts do to fulfill the public's high expectations in the delivery of justice is the key to public trust and confidence in the courts.
Is YOUR Court or Organization a High Performing One? A group of court colleagues is currently developing information about “high performing” courts to provide underlying concepts with practical applications. We are requesting your response. Is YOUR court a high performing court? What did you (or others) do to make it “high performing?” What does that … Continue reading A Court Leadership Question For You…
I am participating in a National Association for Court Management Workgroup that is reviewing and recommending updates to the NACM-Core "Workforce Management" curriculum (https://nacmcore.org/curriculum/workforce-management/). The workgroup will be editing sections of the curriculum over the next couple of months. In case you are not familiar with the scope of the Workforce Management, it primarily covers … Continue reading NACM-Core Workforce Management Review — Help is Welcome!
How Do You Effectively Manage Critical or Negative Feedback? Weigh In with Your Tips and Lessons! This question has to do with how we as court leaders respond to less than positive information about our performance. Norman Meyer has written about “Breaking Through Verbal Communication Deadlocks” (see the October 2, 2018 posting on http://www.courtleader.net .In … Continue reading A Court Leadership Question for You…